Refund Policy
Our Commitment
At My Local Business in Calhoun, GA, we want you to love your clean home. If you are not happy with our work, we offer a 100% satisfaction guarantee. Please notify us within 24 hours of your appointment if a specific area was missed or not cleaned to your expectations. We will send a team member back to re-clean those areas at no additional cost to you. If a re-clean is not possible or does not resolve the issue, we will evaluate the situation for a partial or full refund on a case-by-case basis to ensure fairness.
Policies and Exclusions
While we strive for perfection, some items are non-refundable. We cannot offer refunds for services hindered by a lack of running water, electricity, or restricted access to the property. Appointments cancelled with less than 48 hours' notice may be subject to a cancellation fee rather than a refund. Additionally, we do not provide refunds for specialized deep cleaning results on surfaces with permanent staining, heavy lime scale, or pre-existing damage that cannot be safely removed by standard professional cleaning methods.
How to Request a Service Refund
To request a re-clean or refund, please contact us at CalhounGACleaning@gmail.com within 48 hours of service. This policy applies only to home cleaning appointments booked directly with My Local Business. We value you and aim to provide the best local care.